Heeley Green Surgery

I attended to discuss my prescriptions and spoke with a staff member at the reception desk who advised me to call back, though I experienced repeated difficulties getting through.

My time at this practice has been disappointing over an extended period. The clinical team appears to consist largely of temporary staff, and despite being a long-standing patient, I have not been..

I struggled to secure a same-day appointment, and the booking system feels unwieldy and doesn't offer much improvement over the traditional early morning phone queue. I was offered a Saturday slot..

I'm not a registered patient at this practice but continue to receive mail addressed to someone else. I've repeatedly requested that they stop sending these letters, but my requests haven't been..

The receptionist's manner made me feel undervalued, and securing an appointment proved challenging. I spent three days attempting to book a slot that would suit my afternoon work schedule, but..

I have experienced significant delays in obtaining appointments, having waited several weeks on multiple occasions. When I did manage to secure a slot, it required an early morning visit that did..

The service provided was satisfactory, with reasonable waiting periods.

The service fell short of expectations. I attempted to secure an appointment over several days, calling at the designated time each morning. On each occasion, I waited on hold for an extended period..

The staff members are welcoming and approachable, however I have significant concerns about the online appointment system. The platform appears to have technical issues and I worry this may..

I have found this practice to be deeply disappointing and am considering looking elsewhere, though I understand other surgeries may have similar issues. The mental health support available has not..

Consistently supportive during challenging periods

Extremely disorganised and concerning. The practice appears to struggle with responsiveness, document management, and appointment availability, which feels unreliable. Getting seen requires..

The phone staff could be more helpful and efficient. However, the clinical team members are genuinely excellent and provide good care.

The practice was previously excellent. However, since the change in management, there has been a noticeable decline in the quality of service.

I experienced a lengthy wait of over 19 minutes during an afternoon call without receiving a response. Despite being indicated as first in the queue, this didn't seem to reflect the actual..

I spent three days attempting to secure an appointment for my son who has mental health needs. I was informed that a clinician would contact me, but this did not happen. I was subsequently directed..

The service provided fell significantly short of expectations and was not satisfactory.

Always accommodating and supportive!

The service fell short of expectations. Getting through to someone takes considerable time (on this occasion it took around 50 minutes), and the call was disconnected due to poor phone connectivity...

Had to register at a new surgery after 50 years with my previous practice, which was previously located on a different road many years ago. I have nothing but positive things to say about the place,..