Bankhouse Surgery

This practice has been disappointing, as the staff seem unwilling to assist and make it difficult to schedule appointments.

I called in the afternoon to request an appointment, and the receptionist who answered was courteous and attentive when asking about my symptoms. They called me back and arranged for me to come in..

My father underwent a blood test approximately a year ago while experiencing multiple symptoms including headaches and jaw discomfort. At that time, this practice indicated the results were..

I have had a very difficult experience with this practice since joining. Shortly after registering, I was prescribed a medication that caused me severe illness for an entire week, during which I was..

I received two appointment letters for procedures that weren't yet necessary according to my schedule, and another for a blood test where the clinical staff member was unable to explain the purpose...

I was unable to obtain an appointment to discuss my health concern or receive the documentation I needed. Instead, I was directed to use the online consultation service. However, this service..

Was unable to obtain the required medication authorisation from the doctor following a referral from a specialist nurse the previous day. Despite being informed at 3pm that the paperwork still..

Always helpful Can usually get an appointment within the day if needed Edit 6 years later... Had an online consultation but the response didn't address my concern. Reception staff seemed dismissive..

This practice has not met my expectations. I have found it difficult to secure appointments, and when contacting the surgery by telephone, the staff have seemed unhelpful and disengaged. I would not..

Five stars for the exceptional receptionist who demonstrated remarkable patience and helpfulness across both telephone and face-to-face interactions. During a particularly challenging period for..

I had a very frustrating experience when I called this morning regarding an appointment. Over the past few months, I have experienced ongoing issues with my repeat prescription management, which has..

I relocated to the area several months ago and was uncertain about selecting a medical practice, particularly given my limited social connections in the community. I opted for this surgery primarily..

I had a disappointing experience with one of the medical professionals at the practice.

I have attended this surgery on numerous occasions throughout the years and have consistently been very satisfied with the level of service provided by the entire team. Please continue with the..

Was seen today by a clinician at the practice. I initially had some reservations about being seen by a paramedic or physiotherapist rather than a doctor, but I have to say the appointment was..

This surgery has deteriorated significantly. I have experienced ongoing difficulties with them over an extended period, and during a recent appointment, a clinician declined to discuss my concerns..

I have consistently had positive experiences with all the healthcare professionals I have seen at appointments. While securing an appointment can be challenging when the phone lines first become..

This practice has been disappointing. The clinical staff either lack knowledge in their field or seem indifferent to patient concerns. I have raised the same issue multiple times, and the hospital..

Unsatisfactory experience with the service provided.

Accessing appointments at this practice has proven difficult, and interactions with reception staff have been disappointing, resulting in an overall unsatisfactory experience. Following a..