St. Albans Medical Group

5 * rating for the receptionist today! Thank you for listening and passing on my concerns to the clinical team, which resulted in my husband receiving a welcome telephone call 🙂

Getting an appointment feels nearly impossible. Calling at 8am is necessary as same-day slots are the only option, which means putting other commitments aside. The process involves joining a..

The appointment system at this practice is extremely poor, however the nursing staff are excellent and provide good care.

The practice provides comprehensive care and the team members are genuinely welcoming. I have been a patient there for many years since childhood.

The appointment system could use some improvement, but aside from that everything is excellent. The team is good and everyone is very helpful. The GP I saw was exceptionally helpful and provided..

I've been dealing with a health issue for roughly five weeks and have attended several face-to-face consultations with a clinician who demonstrated genuine compassion and attentiveness throughout...

Excellent medical professionals

The reception area often appears understaffed, making it difficult to secure appointments. Additionally, prescriptions that are supposedly ready are frequently unavailable when collected. These..

One of the poorest healthcare experiences I have had. The practice requires patients to ring at a specific early morning time to request an appointment, yet when calling at that time, I was informed..

I would not suggest this practice to others.

I would not recommend this practice. When I called early in the morning to try to secure an appointment for my child, it took a considerable time to reach someone. I was informed that no routine..

One member of the medical team demonstrated behaviour that I found disappointing and unhelpful during my interaction. I felt the approach taken was not conducive to a positive patient experience,..

Cannot fault this practice - everyone is so friendly and helpful. Sad to be leaving the area and this practice behind.

I'm a care home manager and had an urgent situation at work, so I wasn't able to take the call. I was instructed to reschedule, which means I'll need to attempt to get through again the following..

I have had a very poor experience and have been waiting for a callback for an extended period without success, which has prompted me to consider switching to a different practice.

My family and I are completely satisfied with the doctors and other staff members.

Everything has been positive. Compared to my previous practice, I find myself receiving care from compassionate and attentive healthcare professionals at this medical centre. Well done to the team.

I would rate this practice much lower if possible. I found my experience to be very disappointing. The service feels disorganised and poorly managed. Obtaining an appointment proved extremely..

The staff member displayed an unhelpful attitude during my visit. This afternoon, I was unable to obtain a particular topical cream product that I had hoped to purchase. The staff member was..

Overall, I would recommend attempting to book an appointment with a nurse practitioner if possible. They tend to be exceptionally supportive and demonstrate strong understanding of available options..