Lightwater Surgery
MN
Miss N. 10 months ago • From Google
Bad
It's unfortunate that a higher rating cannot be given, as this practice falls well short of expectations. The experience with reception staff was frustrating, as they appeared dismissive and unhelpful when assistance was needed. The appointment itself proved equally disappointing, particularly as a previous request to see a different clinician was not honoured. During the consultation, a medication was prescribed despite being unavailable for an extended period. When requesting an alternative suitable for a very young infant, this was declined with the reasoning that the suggested option posed a choking risk. This reasoning seemed questionable given the age of the child and typical infant feeding practices. Most concerning was the clinical advice offered, which suggested using a toothbrush and toothpaste as a treatment approach rather than providing appropriate medication for the presenting condition. This recommendation appeared unsuitable and unhelpful for the situation. A formal complaint regarding this experience is being considered, as the standard of care fell significantly below what would be expected from a medical practice.
Chloe G.