TW

Thomas W. 8 years ago • From Google

Rating

Bad

Receptionist Mixup at the Doctor's Office

I arrived for my scheduled appointment, only to discover at the front desk that it was cancelled because the doctor was unwell (which I understood). The receptionist claimed they couldn't contact me due to missing contact information. When I pointed out that I had previously provided my mobile number, she checked the computer and proceeded to read my exact phone number back to me. So, apparently, they did have my contact details all along! The level of inconsistency and poor communication was absolutely mind-boggling!

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