The Harvey Practice
NV
Nicki V. 2 years ago • From Google
Bad
I arrived here today but was unable to log into the system, so I tried to get the attention of one of the three receptionists who were busy on phone calls. Unfortunately, my attempts went unnoticed. I took a seat and waited; when they finally finished their calls, I politely asked if they could assist me with signing in. Instead of responding directly, one receptionist ignored me and asked what I said. When I repeated my request for assistance with check-in, she acknowledged it but did not seem engaged. Shortly after this interaction, I received a notification indicating that there had been no attempt on my part to check in for my appointment. This situation is completely unacceptable. The receptionist informed my doctor that I was present; however, when speaking with her later, my doctor claimed that the receptionist stated I was unaware of the need to sign in – which is utterly false and misleading behavior on her part. It would have taken just a simple greeting or inquiry like “How can I assist you?” upon noticing someone waiting nearby instead of ignoring me altogether. The entire experience has left me frustrated. If only this particular blonde receptionist had prioritized fixing the sign-in machine rather than discussing personal matters during work hours, perhaps there wouldn't have been any misunderstanding leading to reprimands from my doctor afterward. Truly disappointing service overall!
Sarah T.