Northumberland Park Medical Group
FM
Fiona M. 2 years ago • From Google
Excellent
Contacted the practice during the afternoon seeking advice and an appointment for a family member who had recently been discharged from hospital. The receptionist suggested arranging a callback the following day to assess the situation and determine the appropriate next steps, which was greatly appreciated. A few hours later, a clinician called to speak with both myself and my family member. They allocated considerable time to the consultation, demonstrated warmth and reassurance throughout, and maintained a light tone during the conversation. Following what had been an anxious and worrying period, the clinician proved to be meticulous in their approach, communicated clearly and comprehensively, and ensured all relevant matters were thoroughly addressed. They reviewed the current medication arrangements, organised necessary adjustments, and provided clear guidance on how best to contact the practice if any new concerns or complications arose during the recovery period. The practice has been excellent and we feel fortunate to have access to such care. I would add this observation: since recent changes to healthcare systems, I have noticed that maintaining politeness and courtesy when interacting with NHS services, regardless of any frustration, makes a meaningful difference. Similarly, approaching receptionists with courtesy and asking how best to communicate concerns within the current practice systems has consistently resulted in being directed to the most suitable and timely care. I would encourage others to adopt this approach rather than expressing frustration toward reception staff. Their responsibilities have increased significantly at the same pace that many of us have found the new systems challenging to navigate and understand.
Laura H.