NA

Naheed A. 2 years ago • From Google

Rating

Bad

Receptionist offered no alternative after long delay

I felt let down by the standard of service provided. After an initial wait of over 40 minutes, I was informed by reception staff that the clinician had not yet arrived and that a further 40-minute delay was expected, leaving me with the choice to depart or remain. This is not an isolated incident, and on this particular occasion, I was experiencing considerable discomfort. I find it frustrating that patients are held to strict punctuality standards, yet similar delays from the practice side are not reciprocated with the same expectations. Rather than being offered an alternative appointment, I was simply instructed to arrange another booking if I wished to be seen, which I felt was an unsatisfactory response to the situation.

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