Marine Medical Group
Karl R. 6 years ago • From Google
Bad
Receptionist phone queue made booking impossible
I would just like to say this practice was excellent at one time but has deteriorated quite rapidly. When attempting to contact the surgery by telephone, calls are consistently not answered and get disconnected. I have experienced significant difficulty getting through on multiple occasions, which is very frustrating.
I have nothing but good things to say about the practice. The clinicians who visit the residents I look after in a care home are always helpful, have a good relationship with all the staff and the..
Marine Medical Group
Robert F.
This practice appears to have significant issues with accessibility and service quality. Obtaining an appointment is extremely difficult, and there seems to be a lack of willingness to provide..
Marine Medical Group
Cinnabunsm C.
This practice has consistently provided me with excellent care. The front desk team have always been welcoming and supportive, and the clinical staff have demonstrated both expertise and compassion...
Marine Medical Group
Allison T.
Things seem to have deteriorated recently. Blood tests have been overlooked and necessary referrals haven't been processed. When a family member had a health concern, they were advised to contact..
Marine Medical Group
Trina C.
I found my experience at this practice deeply disappointing. The approach taken by the clinical staff was concerning. I felt that my request for appropriate support was not met, and I left feeling..
Marine Medical Group
Rob G.
I have recently received excellent service from the clinical team at the practice. The staff demonstrated outstanding professionalism and I have no complaints about the care provided.
Marine Medical Group
Kevin B.
I have consistently had a positive experience at this practice and find the team to be welcoming and courteous. The clinicians are approachable and provide helpful support.
Marine Medical Group
Tony B.
I'm recently registered at the practice having relocated to the area at the end of last year. I'm very impressed with the service I've received so far from the very friendly reception team, some..
Marine Medical Group
david w.
I have been attempting to secure a follow-up appointment for three weeks. Each time I contact the practice, I am directed to call at a specific time on a particular day the following week. However,..
Marine Medical Group
Mary H.
What wonderful staff members. I experienced an issue and reached out via email, and remarkably my concern was resolved in just over an hour. A couple of phone conversations later and the matter was..
Marine Medical Group
Fiona H.
I relocated and transferred my registration to a different practice. I frequently find myself praising my current medical centre when speaking with friends and family about their healthcare..
Marine Medical Group
jacqueline C.
I attended the practice yesterday morning to request a repeat prescription. During my interaction with a receptionist at the front desk, I felt that I was not treated with the care and respect I..
Marine Medical Group
Rebecca R.
I recently had a telephone consultation and felt that my concerns were listened to and acknowledged.
Marine Medical Group
Heather W.
The team here were approachable and supportive, making for a positive experience. I would suggest this practice to anyone seeking a GP surgery.
Marine Medical Group
Lianne C.
Multiple unsuccessful attempts to reach the practice by telephone within a short timeframe, with frequent disconnections during the process. The appointment booking system appears to be experiencing..
Marine Medical Group
Robert P.
I have consistently had positive interactions with the team at this practice.
Marine Medical Group
marge w.
I find that the reception staff are generally helpful, though on my recent calls I have experienced a somewhat negative tone in their responses.
Marine Medical Group
Ryan H.
This practice provides poor quality care. The clinician I saw appeared to lack competence in interpreting imaging scans and admitted unfamiliarity with certain diagnostic procedures. I was initially..
Marine Medical Group
geordiebruiser T.
I appreciate that the reception staff are pleasant, however I felt that one of the clinicians at the practice lacked understanding in addressing my concerns. While I considered sharing more specific..
Marine Medical Group
Kelly G.
The clinical staff appear rushed and unavailable, while the front desk team came across as unwelcoming and discourteous. My visits to this practice have consistently been disappointing, with a sense..
Marine Medical Group
Sue J.