Lightwater Surgery

I was fortunate that the staff member who assisted me was great, as I was feeling quite anxious at the time.

Excellent practice with genuinely supportive clinical and administrative staff. The team operates with efficiency and professionalism throughout. The online appointment booking system is..

After being with this practice for more than 2 years I want to share my experience, particularly for women, and encourage others not to lose hope. I was assessed for severe tiredness by a clinician,..

I submitted a request for some documents via email while I was away from the country. The responses I received were quite brief and unhelpful, providing only limited information that didn't address..

Excellent practice with outstanding clinical staff! The automated appointment booking system, however, leaves much to be desired.

I recently received a telephone call in response to my request for a mild anxiety medication, as I was experiencing significant worry before an upcoming medical procedure. The clinician who called..

Really pleased with the service at this surgery, generally get a same day appointment. The clinician I see has been absolutely brilliant and I find that they're extremely thorough in helping resolve..

Any healthcare facility that advises young patients they need not inform their parents about their medical care should face serious professional consequences and lose their right to practice.

I've been waiting on hold for half an hour only to be informed that I'm unable to schedule an appointment for my daughter without her explicit consent. This seems unreasonable to me, as she is my..

The overall experience was disappointing. The attitude from some staff members came across as unwelcoming and unhelpful. While certain clinical staff were pleasant and professional, others seemed..

I am a new patient and attended my first appointment to discuss a mental health concern. In my experience, the clinician's manner was unhelpful and made me feel uncomfortable. I felt that eye..

It is difficult to secure an appointment at this practice, and the reception team's manner could be more welcoming.

For those of you who have experienced ongoing concerns with a particular clinician at this practice, please be aware that there are alternative avenues available to you. You can escalate your..

Outstanding medical professionals regardless of who you consult with, paired with a reception team that demonstrates genuine concern for patients. The commitment to serving the local community is..

Excellent practice with a wonderful team. They make a genuine effort to provide comprehensive support to their patients. I feel very grateful to have access to such a high-quality surgery in my area.

I'm not someone who typically leaves reviews, but I feel this practice genuinely warrants recognition. I experience significant anxiety around medical settings due to a difficult past experience,..

I'm puzzled by the critical feedback on this platform. Having relocated multiple times across the UK, I'd rank this among the finest medical practices I've encountered. The appointment availability..

Our family has encountered a range of experiences at this practice, with varying levels of satisfaction across different interactions. The clinical nursing team has consistently provided excellent..

Brief and straightforward appointment

We feel very fortunate to have access to this practice, as they provide excellent care.