Birtley Medical Group

I found it difficult to reach the practice by phone during early morning hours, as calls went unanswered for an extended period.

This establishment does not deserve a positive rating; the overall experience was disappointing.

It can be quite challenging to secure an appointment at this practice.

I would rate this experience much lower if possible. I had a very negative experience during my pregnancy and after giving birth, particularly with how I was treated by reception and administrative..

The doctor and team at this practice have been absolutely wonderful and made a real difference to my care - I'm very grateful.

I'm extremely disappointed by what's happened to me. I contacted the surgery requesting a telephone appointment and was instructed to complete an online consultation form, which I submitted..

Poor experience with the medical team, as I felt there was a lack of concern shown towards patients. I am currently looking to switch to a different practice and would recommend others consider..

I have generally received acceptable service from this practice. However, when I arrived fifteen minutes ahead of my scheduled appointment, I was informed in a rather dismissive manner that I would..

It's accurate to say that I've regularly experienced lengthy waits of around 45 minutes when trying to reach the practice by phone. While I understand there have been challenging circumstances, this..

My wife contacted the practice to check on the status of a hospital referral, only to discover it had not been submitted. I subsequently needed an appointment and booked one online, though I was..

I would leave a negative rating if possible. I found the appointment booking process extremely frustrating. When I called early in the morning, I waited on hold for a considerable length of time..

I called yesterday at 07:30 and was informed that all appointments for that day were fully booked. I called again at 07:00 this morning. I have been waiting on hold for 50 minutes while listening to..

Unacceptable experience. The practice declined to provide wound care following my procedure, citing appointment availability constraints. When I questioned this, I was told slots were unavailable,..

Attended hospital this morning due to experiencing significant knee discomfort that had persisted for several weeks. Was informed at the hospital that imaging wouldn't be provided as the pain wasn't..

Disappointing experience overall. I found the support staff to lack empathy and understanding in their interactions with me. I would rate this much lower if possible. I was uncertain about receiving..

If I could, I would give this zero stars. It's an absolute joke. I was supposed to receive a call on Wednesday but it never came. When I phoned that evening, I was told the doctor had already left..

Disappointing experience at this practice. The service quality fell short of expectations, and the reception staff seemed unhelpful and inefficient.

It is extremely difficult to secure an appointment at this practice, no matter when you attempt to book. On the rare occasion that an appointment becomes available, it tends to be with a nurse..

I am increasingly finding it challenging to work with this practice and feel the service lacks a professional approach. My most recent concern involves requesting my repeat medication through the..

The practice staff are consistently supportive whenever I seek guidance. Appointment availability could be better, though this appears to be a common issue across most healthcare facilities dealing..