NL

Natalia L. one year ago • From Google

Rating

Bad

Receptionist reading google during my call

My encounter with Hazeldene Medical Centre's front desk was far from satisfactory. Battling through an overly complex telephone menu, I finally reached a young male receptionist whose demeanor was remarkably inappropriate. The interaction felt more like a casual chat among friends rather than a professional medical communication. My intent was to reschedule a vaccine, but he persistently recommended other unspecified immunizations without understanding their purpose. Upon my request for details, he candidly acknowledged his lack of knowledge and proceeded to consult Google for information. This level of unprofessionalism is unprecedented in my experience with medical receptionists. I sincerely hope the clinic will take meaningful action to enhance their staff's competence and professional conduct.

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