Cherry Hinton Medical Centre

The employees can be quite impolite, and scheduling an appointment often requires waiting more than fourteen days. I wouldn't suggest this place to anyone who cares about their wellbeing.

The clinic advises calling at 8am sharp. You'll endure 2 minutes of automated messages outlining their services, followed by a 30+ minute hold time before speaking to someone. Attempting to secure a..

The reception team has really stepped up—they're genuinely eager to assist and treat you with courtesy now. The majority of doctors have improved significantly, though I was fortunate enough to see..

Absolutely terrible service. Prescription renewals take 10+ days minimum after submission, and reaching an actual person by phone is nearly impossible (and if you do manage it, you'll first endure a..

Among the poorest medical practices in Cambridge, securing an appointment is nearly impossible, and even urgent cases are turned away with claims of being overwhelmed despite staff not actually..

The team was courteous and knowledgeable, taking the time to walk customers through each step of the procedure to prevent misunderstandings and unnecessary worries.

The team members deserve no criticism—they're all fantastic. However, I would strongly urge improved coordination and leadership from management. Thank you, Stewpot

The priorities in this facility are clearly misaligned, with patients and service users being treated as the lowest concern!

I phoned in the afternoon to inquire about scheduling a doctor's visit. A rather impolite receptionist questioned me about my symptoms but interrupted before I could fully explain (the conversation..

This medical practice is OUTSTANDING. The receptionist I dealt with today was exceptionally accommodating and made a genuine effort to resolve my issue. I've consistently received excellent service..

The front desk staff was incredibly impolite. I waited on hold for nearly an hour when I called, and when I arrived in person, I was still waiting with nobody actually helping me.

I've lived in Cambridge since 2017. Over the 4-5 occasions I've required their services, this practice has only been helpful once. The doctors appear careless and lack genuine compassion. A few of..

I would rate this lower than zero if possible. After 40 years of loyalty to Brookfields and Cherry Hinton, I'm devastated. Still waiting for a callback on day 6 about an 11 year old. Three weeks in..

I've been a patient at this practice for more than 40 years and have witnessed a noticeable deterioration over the past several years, even before the pandemic struck. The friendly and attentive..

I find myself torn about this medical facility. Pros: The front desk staff are fantastic and consistently exceed expectations in their assistance. It's always enjoyable to interact with them. The..

I would give this place zero stars if possible. The front desk staff was extremely RUDE, unprofessional, and provided no assistance whatsoever. The doctors always seem to be completely booked with..

The front desk staff consistently fails to answer incoming calls.

I would rate this zero stars if possible. This is by far the worst medical practice in Cambridgeshire I have encountered. The front desk staff display extremely unprofessional and discourteous..

This has been the most disappointing experience imaginable. I moved here because of my disability and genuinely believe this procedure has destroyed my quality of life. I have multiple serious..

The front desk staff were absolutely terrible. I waited on hold for 40 minutes only to be told they couldn't schedule any vaccination appointments due to a system changeover. When I pointed out that..