Chislehurst Medical Practice

Extremely poor service in my experience. I sustained an ankle injury and requested follow-up care from this practice. More than three weeks later, I still had not received my test results. I was..

I recently called the practice with a general enquiry rather than to book an appointment. Although the system indicated I was first in the queue from the start, this appeared to make little..

I requested a sick note almost a week ago and contacted the practice about its status. It took over half an hour to get through when I finally reached someone, and I found the interaction quite..

The practice does not appear to offer advance appointment booking. When appointments are unavailable, patients may be redirected to another location that is situated at a considerable distance,..

This practice has significant issues with its service quality. The administrative team can be unwelcoming, and telephone lines are difficult to reach. Wait times when calling can be extremely..

I was unable to secure an appointment after attempting to book, which led me to transfer to a different practice as accessing local medical care should be a more straightforward process.

I submitted an online consultation request in the early morning and received a phone call from a helpful receptionist around midday offering an appointment time that didn't suit my schedule. The..

I attended a hospital facility for a walk-in imaging appointment after taking time off work. However, upon arrival, I was informed that the procedure would not be carried out. I was given a reason..

I experienced significant difficulties with the service. I waited an extended period on the telephone line for test results despite appearing to be first in the queue, which suggested limited phone..

The clinical team and nursing staff provide excellent care and treatment. Along with all the other doctors and reception team members, they deliver a high standard of service. Yes, there are..

One of the clinicians at the practice is among the loveliest people I've encountered and has provided me with tremendous support. They demonstrate genuine care and flexibility, listen carefully to..

I called the practice early in the morning recently, requesting an urgent appointment as I was experiencing significant health concerns following a long and stressful flight, and had already been..

Waited significantly longer than expected for a vaccination appointment. Had booked a time slot in the afternoon, but the appointment ran considerably behind schedule. There were multiple staff..

I submitted a request for a repeat prescription to avoid needing an in-person consultation on Thursday, but it remained unavailable until the following Tuesday. The team seemed more focused on..

This practice appears to have significant organisational challenges that create a frustrating experience for patients. The systems in place seem unnecessarily complicated and difficult to navigate,..

A hectic surgery that operates with efficiency, demonstrates compassion, and provides useful assistance.

Visited the surgery to inquire about whether a family member had received a specific vaccination in the past, and a member of the reception team made a genuine effort to assist with the request.

I made an hour-long journey to the clinic only to be informed that no assistance could be offered. This felt like a poor use of time for everyone involved, particularly as the information I needed..

The reception staff and clinical team were unhelpful and dismissive during my visit. I found the consultation to be rushed and felt that my concerns were not properly heard or addressed. The..

Disappointing experience overall. It is extremely difficult to reach a person here and when contact is made the interactions feel unwelcoming. This practice now directs patients towards..