Townhead Surgery
JH
Jenny H. 2 months ago • From Google
Excellent
Thank you to the wonderful clinical team and reception staff at Townhead surgery for their support recently. My son had a small wound that appeared to be becoming increasingly inflamed and I felt concerned. I arranged a same-day GP appointment for assessment. However, as the appointment time approached later that morning, the wound showed signs of improvement, so I rang to cancel, mindful of how stretched the practice is with urgent cases. The receptionist, picking up on my parental anxiety through our conversation, kindly reassured me that attending the appointment was still the right choice. I decided to proceed. The GP must have noted my initial uncertainty in my records, and rang me 15 minutes later to check how things were progressing. They assessed the wound over the phone and provided reassurance. A plan was put in place for a follow-up call later that day rather than an in-person visit, to monitor the wound further. Everything resolved well, and these telephone consultations proved to be exactly what was needed as the inflammation subsided. This was an excellent demonstration of efficient, tailored, remote and joined-up care. I'd also like to acknowledge the staff nurse who has been instrumental in keeping my children's vaccination schedule on track, proactively contacting me to arrange the necessary appointments - thank you! I cannot speak highly enough of this practice. It is a compassionate, conscientious surgery that continues to deliver excellent care despite the considerable pressures facing NHS primary care services. Thank you to Townhead.
1Grah 1.