BG

Beverley G. 4 years ago • From Google

Rating

Bad

Receptionist Refused Care for Elderly Parkinson's Patient

The receptionist was absolutely abysmal - unprofessional, dismissive, and incredibly discourteous. They flatly rejected setting up a home consultation for an elderly gentleman suffering from Parkinson's who is unable to travel, despite a paramedic's direct recommendation. This medical practice demonstrates a shocking disregard for vulnerable patients and appears to have zero compassion for those most in need of care. I am so appalled by their callous treatment that I am mere moments away from initiating a formal safeguarding complaint and reporting their unacceptable conduct to the Care Quality Commission.

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