KT

Kat T. 4 years ago • From Google

Rating

Bad

Receptionist refused entry over mask exemption

I attended my appointment as normal. The receptionist appeared startled by my arrival and quickly ushered me and my son out of the building because we were not wearing masks, despite both of us having exemptions. It seemed these exemptions were not recognised or accepted. We were prevented from accessing the service. I did not receive a follow-up call from a clinician to check on my child's wellbeing. I felt frustrated that I could not obtain basic medical care for my child without facing this barrier.

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