King Street Medical Centre

I recently attended an appointment and was impressed by how thorough and professional the healthcare provider was during the consultation. Everything was explained to me in considerable detail and..

Thank you to the reception staff today for assisting with the ongoing matters concerning my family member - these issues have persisted for some time and I cannot express enough gratitude for the..

The clinical staff at this GP service appear to lack adequate assessment skills when evaluating patients. My husband experienced recurring infections and developed painful symptoms that..

I experienced a lengthy wait time on the telephone line, after which the call was disconnected.

Following the merger, this practice has deteriorated significantly from its previous standard. When I contacted them regarding cardiovascular concerns, I was informed that previous test results..

This practice has significant issues with patient care standards. Staff members, both clinical and administrative, are unresponsive and fail to return calls promptly, requiring patients to follow up..

The telephone system requires significant improvement and modernisation.

If I could give minus stars, I would. The standard of care and service from this practice has been extremely poor. Since the introduction of the online consultation system, patients were told it..

Similar to other feedback, the reception team can be difficult to work with and lacks courtesy. I encountered one staff member who was pleasant, organised and supportive; regrettably I failed to..

We contribute to funding this service, and if it operated as a commercial business, it would likely have closed down. There have been significant delays with medication requests, and it has taken an..

I contacted the practice to request an appointment or arrange a telephone consultation. The receptionist who answered was extremely unhelpful and dismissive, which left me feeling frustrated and..

Unable to obtain an appointment with a doctor. Clinical staff did not provide adequate explanation of their actions. I subsequently required emergency department care due to a delay in commencing..

Difficulty reaching the practice by telephone, with lengthy waiting times on hold. The reception staff could be more welcoming in their manner.

The standard of patient care provided was disappointing.

Outstanding experience. Wonderful staff. Couldn't ask for more.

I would advise against registering at this practice. Once registered, you may find it difficult to switch to alternative surgeries in the area, as other local practices tend to have full patient..

Not satisfied with the service since the recent closure. I spent a considerable amount of time on hold waiting to get through, and when I finally reached the front of the queue, the call..

I had seen some recent reviews about the practice following a merger and was uncertain about attending after being registered elsewhere previously. I experienced an urgent situation requiring a..

The care provided fell short of expectations, particularly regarding consideration for an elderly patient's preferences. There were concerns about how medications were being managed and the overall..

This practice has significant capacity issues that need addressing. While some of the clinical staff are excellent, they are difficult to reach. I'm concerned by the number of responses to reviews..