Beacon Medical Centre

My partner attended an appointment close to the end of the day. Rather than being seen, they were sent to hospital by ambulance. The paramedic felt this was unnecessary, as did we. My partner then..

I recently had occasion to visit the Practice and was thoroughly impressed by all the staff members I encountered. The clinician I saw provided excellent care and communicated very clearly with me..

The receptionist at the front desk was unhelpful and dismissive during my interaction. They came across as impolite and condescending, and the information I received appeared to be inaccurate. Their..

Experiencing concerning symptoms, I felt dismissed when advised to remain calm. I have been extremely frustrated with the difficulty in reaching the practice by telephone, as lines have been..

A sizeable and active practice dealing with the typical challenges faced by contemporary general practice. The clinical team has undergone significant turnover in recent times. From a patient..

Spoke to a member of staff today who was a real credit to the practice. They couldn't do enough to help me. Big thanks

My experience since registering approximately five months ago has been disappointing. I have not heard from the practice at all during this time. When I called yesterday to ask about a health check..

I found this surgery to be extremely frustrating. Obtaining appointments is very difficult, as the booking system requires calling within a specific morning window, yet I often wait on hold for..

I would give a lower rating if possible. The practice seems disconnected from what their patients actually need.

It is unfortunate that the clinical staff at this practice appear to be hindered by unprofessional conduct from administrative personnel. The reception team's presentation and demeanor fell short of..

Attempting to book an appointment proved difficult as the phone line disconnected due to high call volumes. It would have been preferable to be placed on hold instead. This was quite frustrating.

There is adequate parking available at this location. This is not my regular practice, but my spouse has been attending for quite some time and is satisfied with the service. Standard appointments..

Impolite, not very helpful and lacking in professionalism!

This practice has been extremely disappointing. I requested a document through email as they suggested, only to be told I must call at 8am the following day. Unfortunately, the phones are nearly..

Completely unremarkable experience.

I have been a long-standing patient at this practice and have recently found it increasingly difficult to secure an appointment, having attempted to do so over several days without success. The..

I spent an hour attempting to reach the practice by phone while my family member was unwell and I was unable to visit in person due to my own health issues. I would suggest that the reception team..

My family member has received excellent care through this centre. Their health concerns have been addressed with compassion and understanding. The referral process was straightforward, and the..

I have been facing some challenging health circumstances recently, and the team here has been wonderful and extremely supportive throughout. The practice maintains excellent standards of cleanliness..

I would give this practice the lowest possible rating if I could. The service feels inadequate and I believe it requires either new management with a genuine commitment to patient care, or the..