Knoll Medical Practice
Husnu S. 2 years ago • From Google
Bad
Receptionist refused to book urgent appointment for sick baby
Even one star feels too generous for this practice. As noted in other reviews, scheduling an appointment is consistently problematic. When my child needed urgent attention due to a high temperature and was directed by another healthcare provider to be seen promptly, the reception staff member was dismissive and unhelpful. They stated that no appointments were available regardless of the circumstances and suggested attending an alternative facility or contacting the out-of-hours service instead. It seems counterproductive to have a GP practice if urgent cases cannot be accommodated in a timely manner. In summary, I have not experienced such poor, exasperating and unsatisfactory service from any healthcare provider in my experience.
I had an excellent call with a member of the reception team today. Not only did I receive assistance with scheduling my appointment, but they also took the time to listen to my concerns and provided..
Knoll Medical Practice
Clare H.
We remain on the practice list, however we have decided to seek private medical care when we require a consultation.
Knoll Medical Practice
Ana H.
Contacted the practice at approximately 10am to arrange an appointment but was advised this was not possible and directed to complete an online form instead. Attempted to book through the online..
Knoll Medical Practice
Chris B.
Blood test appointment. Arranged through an online booking system with a local GP practice, and was rescheduled on one occasion due to illness, which was understandable. Arrived for my scheduled..
Knoll Medical Practice
Kalel S.
The reception team displayed a lack of courtesy when I inquired about an ultrasound appointment. Based on this experience, I would have concerns recommending this practice to older patients, as they..
Knoll Medical Practice
Mark P.
Would give zero stars if I could. My elderly relative is in their eighties and contacted the surgery early in the week reporting a persistent cough, chills, and a raised temperature following a..
Knoll Medical Practice
Nicola G.
We had some pressing health concerns regarding our child that were causing considerable worry. Following submission of an online consultation request, a clinician contacted us by phone and supplied..
Knoll Medical Practice
Hilary P.
I've had repeated difficulty accessing the online consultation system, which has been quite disappointing. Some reception staff could benefit from developing their communication approach and..
Knoll Medical Practice
Renee L.
The booking process for appointments presents significant challenges.
Knoll Medical Practice
Marvelous N.
I found the service to be quite disappointing. It was notably different from my experience at my previous practice in Greenhithe. I made multiple attempts to book an appointment to address a..
Knoll Medical Practice
Daryl S.
I would rate this experience even lower if the system allowed it!! My daughter had to wait a fortnight before securing an appointment, only to learn she would need to wait an additional five weeks..
Knoll Medical Practice
truth a.
I had an appointment at my general practice today and want to express my sincere gratitude for the exceptional care I received. From the moment the consultation began, the clinician made me feel..
Knoll Medical Practice
Clare C.
I have been a patient at this medical practice for more than two decades. Following the relocation to the health centre near the supermarket, the overall experience has improved significantly, with..
Knoll Medical Practice
Jo P.
We are relatively new to this practice and would strongly suggest it to others. Based on our experience thus far, the reception team has been pleasant and accommodating, with calls being answered..
Knoll Medical Practice
A B.
A satisfactory medical practice experience
Knoll Medical Practice
Alba G.
An excellent healthcare provider who I feel very fortunate to have access to.
Knoll Medical Practice
Joanne P.
I cannot express enough gratitude to this practice. My family has been attending for many years and consistently experiences positive interactions from the moment we contact the surgery through to..
Knoll Medical Practice
Lauren H.
The reception staff appeared dismissive during appointment booking, declining to review my medical records and questioning the accuracy of what I was explaining. I spent more than two weeks..
Knoll Medical Practice
Doug P.
Lost its moral compass (thankfully only temporarily it seems) I have had to update this review as I can't find a way of writing a new one. A routine request from the surgery required that I needed..
Knoll Medical Practice
Keith E.
A heartfelt expression of gratitude for the exceptional support received. The care provided went well beyond what was expected, and I am truly thankful. Recently had another positive interaction..
Knoll Medical Practice
Michael W.