CC

Callum C. 3 years ago • From Google

Rating

Bad

Receptionist refused to listen to urgent health concerns

I recently experienced a throat infection and contacted the practice yesterday requesting an urgent appointment. Rather than prioritising my health concerns, the receptionist declined to schedule me in and suggested I visit a pharmacist instead. This morning I consulted an online GP service, who promptly prescribed antibiotics on an urgent basis. This intervention could have been unnecessary had my initial request for an appointment been accommodated yesterday. While I have chosen not to identify the specific staff member involved, I feel the response fell short of the standard of care I would expect. I am now seriously considering transferring to a different practice, as my experience with this one has been disappointing.

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