Martonside Medical Centre

I have been a patient at this practice for quite some time and have found the staff to be very helpful and friendly.

The reception staff were unhelpful and came across as somewhat discourteous. I have been unable to secure an in-person appointment for an extended period, with all consultations conducted remotely..

The reception team appears to be quite large, yet there seems to be limited engagement with patient needs. When attempting to get attention, it can feel as though staff are prioritising personal..

I've had a positive experience with a welcoming atmosphere and haven't encountered any problems during my time as a patient here.

It's extremely difficult to reach the practice by telephone. I suspect the phone lines may not be properly monitored. The clinical team are excellent. However, the reception staff are not providing..

I called the surgery to arrange an appointment with the nurse practitioner, who advised me to contact the reception team and request an urgent visit if my symptoms persisted following my course of..

Excellent experience with welcoming and approachable healthcare professionals providing good service.

I have been attempting to contact the practice by telephone for several days in order to schedule an appointment at an early time slot. The line has been consistently busy whenever I try to call. I..

The clinical staff are satisfactory. However, I found one member of the reception team to be dismissive and unhelpful. When I provided my information, I received a curt response stating that only..

I arranged a telephone consultation with a clinician who called my home number instead of my mobile as agreed. After a 45-minute delay, they eventually reached me on the correct number, provided a..

Struggling to secure an appointment at this practice. The reception team appears indifferent to requests, regardless of how pressing the circumstances may be. I attempted to raise concerns about how..

Poor experience with unhelpful front desk staff. Would recommend considering an alternative practice.

Disappointing experience. I took my young child to a pharmacist for guidance and was advised that a GP consultation was necessary within 24 hours. When I contacted the surgery to request an..

The service fell well short of expectations. The reception staff seemed unprepared for their role and came across as dismissive and unhelpful. I made several requests to access the online patient..

I've had difficulty reaching anyone by telephone at this practice. The surgery previously felt like a welcoming, efficiently managed facility with capable medical staff. Currently, I'm unfamiliar..

The practice provides excellent care for myself and my family. The guidance and support offered is outstanding from every member of the team. I find the staff to be consistently respectful, caring..

I previously left a negative review and feel it's only fair to provide an update, as my experience has improved considerably since then. The practice has been excellent in supporting my teenage..

The receptionist appeared disengaged and unhelpful, directing me to attend hospital for a blood test as no appointments were available at the practice until early September.

I experienced a serious illness and needed to visit the surgery in person rather than receive a home visit, which was difficult given how unwell I was. I subsequently required hospital treatment and..

The reception team's appointment booking system is frustrating. You are instructed to call at 8am to schedule appointments, but by the time you manage to get through, all available slots have..