AR

A R. 4 years ago • From Google

Rating

Bad

Receptionist refused urgent pain relief appointment

The surgery notified my relative by telephone about a serious diagnosis. She is now in a critical condition and experiencing significant distress. She contacted the surgery requesting medical assistance as she required pain management. A receptionist responded in a manner she found lacking in compassion, indicating that a GP consultation was unavailable but that an appointment could be arranged for the following week. This response was deeply disappointing given her vulnerable circumstances as an elderly person living independently during a serious health crisis. I feel the surgery provided inadequate support during this difficult time. My relative has since relocated and registered with a different practice, which arranged for a healthcare professional to visit the same day and organised essential equipment within 24 hours. She is now receiving the care she requires.

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