Fulwell Medical Centre
A R. 4 years ago • From Google
Bad
Receptionist refused urgent pain relief appointment
The surgery notified my relative by telephone about a serious diagnosis. She is now in a critical condition and experiencing significant distress. She contacted the surgery requesting medical assistance as she required pain management. A receptionist responded in a manner she found lacking in compassion, indicating that a GP consultation was unavailable but that an appointment could be arranged for the following week. This response was deeply disappointing given her vulnerable circumstances as an elderly person living independently during a serious health crisis. I feel the surgery provided inadequate support during this difficult time. My relative has since relocated and registered with a different practice, which arranged for a healthcare professional to visit the same day and organised essential equipment within 24 hours. She is now receiving the care she requires.
We have been attending this practice for nearly 16 years. The service has consistently been excellent throughout our time here. We have found all staff members to be professional and helpful.
Fulwell Medical Centre
Andy C.
I have nothing but positive things to say about this practice. The staff members are professional and the clinicians I have encountered have been understanding and compassionate. Occasionally there..
Fulwell Medical Centre
Gerard N.
Receiving text messages from the surgery that cannot be responded to creates frustration, as this leads to a lengthy series of irrelevant messages for most people before being put on hold for an..
Fulwell Medical Centre
angela n.
I have always found it challenging to have blood drawn, even in hospital settings where I've experienced difficulties locating suitable veins. However, my recent experience at the local medical..
Fulwell Medical Centre
Deborah S.
Upon relocating to the area, I attended my initial appointment at the practice. The reception team were welcoming and pleasant, however I found the clinician I consulted to be dismissive and..
Fulwell Medical Centre
Juliet J.
I recently attended an appointment for a blood test. The healthcare professional I saw was immediately reassuring and helped me feel comfortable, despite my anxiety about the procedure. I barely..
Fulwell Medical Centre
ian h.
Absolutely fantastic staff, I have veins that are difficult to access for blood draws but the phlebotomist managed to find one and successfully collected three full containers right away. Well done.
Fulwell Medical Centre
Mrs T.
The reception team provided a pleasant experience. Waiting times can occasionally occur due to the high volume of urgent appointments, though the busy staff make efforts to see everyone. The..
Fulwell Medical Centre
Cora L.
I would just like to say how lovely the reception staff are, they made a very upsetting and anxious situation much easier to deal with. They are both a credit to this practice and there needs to be..
Fulwell Medical Centre
s s.
This surgery declined to issue a blood test form for my sister who has a chronic condition requiring regular monitoring. I was left wondering about the reasoning behind this decision and whether..
Fulwell Medical Centre
Fiona K.
I have been attending this practice for a considerable time. The clinical staff have consistently demonstrated a responsive approach, and the administrative team members are notably courteous and..
Fulwell Medical Centre
Pat P.
My mother attended an appointment for a routine vaccination on a Saturday. Upon arrival at the surgery, there were approximately ten to twelve other patients who also had scheduled appointments...
Fulwell Medical Centre
Gillian D.
The staff are very friendly, the nursing team are very welcoming, and the reception staff are also very approachable and pleasant.
Fulwell Medical Centre
Ken W.
I can understand why these negative reviews resonate with me, as my own experiences have been quite concerning. Around a decade ago, following a surgical procedure at a hospital, I was discharged..
Fulwell Medical Centre
Gemma H.
All of the staff members I have interacted with have demonstrated kindness and understanding. The service has been very responsive, with easy access through both telephone and digital channels, and..
Fulwell Medical Centre
Jordan U.
A heavily pregnant patient reported being asked to wait outside and was informed of removal from the practice list. The patient described experiencing distressing interactions over a period of weeks..
Fulwell Medical Centre
Faith L.
The reception staff and clinician were exceptionally helpful and went the extra mile to assist me. I have not encountered such excellent care before and would gladly suggest this practice to others!
Fulwell Medical Centre
nate r.
I would recommend avoiding consultation with this particular clinician, as I found the interaction to be condescending and unhelpful. I did not feel the appointment was worthwhile.
Fulwell Medical Centre
Paul R.
The staff displayed a dismissive manner, and I felt the practice showed little consideration towards elderly patients.
Fulwell Medical Centre
X X.
The clinician displayed a dismissive manner during my appointment, which left me feeling belittled and disrespected. I found their conduct to be unprofessional and unhelpful.
Fulwell Medical Centre
Roger W.