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Nat N. 4 years ago • From Google

Rating

Bad

Receptionist rudeness and impossible appointment delays

I would rate this practice very poorly if possible. I require regular appointments every couple of months. Despite making multiple booking attempts and receiving assurances that someone would get back to me, I remained on a waiting list for approximately four months before securing my second appointment. The reception staff have consistently been unwelcoming, and the person responsible for scheduling outpatient visits appears to be frequently unavailable or occupied with other commitments. The callback process takes around three weeks, only to discover that no suitable slots are being offered unless attendance can be arranged at short notice. This approach is problematic for those whose work schedules are planned several weeks in advance and who cannot accommodate last-minute appointments.

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