Jorvik Gillygate Practice
BD
B D. 2 years ago • From Google
Bad
This surgery has been deeply disappointing. The standard of care provided raises concerns. When facing a serious health issue, the practice was unable to provide the level of support required. While they handle minor matters more adequately, this is largely irrelevant given the significant difficulty in securing any appointment whatsoever. The reception staff frequently come across as unwelcoming and insist you call at a specific time in the morning to request an appointment. Following these instructions typically results in lengthy waiting times of around 50 minutes, with the possibility of being disconnected. Even when you do reach someone, you may encounter staff who seem dismissive when requesting an appointment. The response is usually that no slots are available that day and you should try calling back the following day. I have been attempting to obtain an appointment for several months without success. While the practice cites pandemic-related challenges, the appointment access issues appear to have intensified rather than improved in the period since restrictions ended. This feels less like a medical practice and more like an inefficient telephone booking system.
Ana S.