Castlegate & Derwent Surgery

I have been a patient at this practice for over two decades. During recent years, both my spouse and I have experienced various health concerns. The practice has consistently made genuine efforts to..

I received a message from the practice indicating I had slightly elevated blood pressure at my recent appointment and requesting completion of a questionnaire. However, my blood pressure reading at..

Fantastic service from this surgery as always. A big shout out to the clinical team who arranged a routine scan and got an appointment within just over a week. The scan was completed in the morning..

Submitted registration forms for myself and my partner. The receptionist at the desk was very welcoming and processed our applications promptly. I've consistently had positive interactions during..

Following a recent appointment, the findings from my annual health assessment were communicated to me with excellent clarity and precision. A separate health concern I raised was also addressed in..

I was recently seen by a member of the medical team who demonstrated exceptional care and compassion throughout the appointment. I never felt rushed, and they took time to ensure all my concerns..

I have consistently had positive experiences at this practice. Given my background in healthcare, I appreciate the pressures the service faces. Whenever I require an appointment, I am able to secure..

Excellent medical professionals at this practice. Many people in the area don't realise the broader challenges facing the NHS across the country. This surgery is a real standout!

I have attended this practice on numerous occasions throughout the years, and I must say that I have not encountered reception staff who appear quite so disengaged, unwelcoming and lacking in..

Having recently relocated to the area, I required medical support and was pleasantly surprised by how straightforward the registration process proved to be. I managed to secure an appointment sooner..

I have nothing but praise for the professionalism and courtesy demonstrated by everyone working at this practice. Yes, the new booking system is quite frustrating, but these are evolving times and..

Difficulty obtaining available appointment slots.

During a particularly challenging period, we have been able to depend on the excellent and professional assistance from a member of the Prescription Team. Nothing has been too much trouble for them..

Called early in the morning and was positioned quite far back in the queue, but was reached by a clinician within an hour and offered a same-day appointment in the late morning. Medication was..

I have been attending the exercise classes on Tuesday evenings for the past six weeks, but they have now stopped. I am quite disappointed as this programme was supporting my weight loss goals, and I..

The service provided fell significantly short of expectations.

Called the reception desk today and was met with an unfriendly and unhelpful response from the staff member who answered. They displayed a lack of understanding and compassion in their manner.

The service provided was disappointing. Repeat prescriptions take an extended period to process, which feels unreasonable. When I ordered mine, it took considerably longer than expected to reach the..

I am new to this practice, having relocated from a large city where my previous surgery was consistently polite and accommodating. I was disappointed by the manner in which the reception team..

Was seen by a new clinician today and they are a valuable addition to the practice… they listened carefully, provided clear explanations and gave the impression of genuine interest… their approach..