Arbury Road Surgery
XL
Xuefei L. 8 years ago • From Google
Poor
The front desk staff member demonstrated a complete lack of understanding and flexibility. Despite our minimal 5-minute delay for a 16-week vaccination, she insisted we reschedule, pushing our appointment three weeks into the future. Upon reviewing the clinic's policy, I discovered that patients are only potentially turned away if they arrive more than 10 minutes late. Throughout my interactions, I've encountered most of the medical staff, and my experiences have been mixed. Two of the female physicians display an unacceptable demeanor, appearing impatient and unprofessional, treating patients as if their compensation is their primary concern. Conversely, two other female doctors are consistently courteous and welcoming. One male doctor stands out for his distinctly condescending attitude. On a positive note, the newly hired nursing staff have been notably warm and approachable.
Judith M.