Mount Avenue Surgery

Outstanding neighbourhood practice with committed and supportive team members. Demonstrate expertise and provide reassurance through their approach. The telephone lines can become quite congested..

I've had a really positive experience with the staff over the past few weeks during a difficult time. They've been extremely helpful in getting me seen promptly and have shown great understanding..

I hear stories about other GP practices and it's concerning. It sounds like they could benefit from learning from this practice - I've never experienced any problems with booking appointments and..

The reception team demonstrated efficiency and courtesy throughout their interactions.

The management team could be more responsive to patient needs. It is unfortunate, as the reception staff are generally very pleasant and helpful.

The reception team's conduct fell short of professional standards, and the clinical staff did not meet expectations.

I have been attending this practice for over thirty years, and I am disappointed to see that it has declined significantly from what was once a highly regarded surgery. I have concerns about the..

Received excellent service. The receptionist arranged an appointment for me within an hour and my son was seen by two clinicians. One of the doctors showed genuine concern and referred my son..

While waiting briefly to speak with reception staff, they were courteous and attentive to my needs. They managed to schedule an appointment for me on the same day in a very professional manner. I..

I am a patient at this surgery. I have a complex medical history and appreciate how the staff have supported me. I cannot thank them enough for their care and assistance with managing my health...

Extremely difficult to secure an appointment at this practice.

This practice has been extremely disappointing. Since the pandemic, consultations continue to be conducted remotely rather than in person. Despite having multiple practitioners available at the..

I would like to take this opportunity to express my gratitude to the nursing team and staff at the practice. Their professionalism and friendly approach were greatly valued. I was seen promptly upon..

My mother was a patient at this surgery and while the staff were generally polite and helpful, she found one clinician to be dismissive and lacking in empathy during a challenging period. She felt..

Thank you for seeing me today. My experience with you and your surgery has consistently been excellent. You create a warm and welcoming atmosphere that puts patients at ease. Even when appointments..

I have recently joined this practice after leaving my previous surgery following a lengthy period of registration there. What a pleasant experience—I was able to secure an appointment without..

I believe this is the finest medical practice I have attended. All members of the team demonstrated politeness and professionalism throughout my visits. The clinicians and support staff were..

I delayed scheduling appointments for quite some time following previous negative encounters. The receptionist I spoke with most recently demonstrated professionalism, helpfulness, empathy and..

Excellent service - I called about a health concern and was offered an appointment within a very short timeframe.

I felt completely unsupported throughout my time at this practice. I was disappointed by the level of care I received and felt dismissed on multiple occasions. During a particularly difficult period..