Old Fire Station Surgery

I have attempted to contact the practice on multiple occasions within a week, but the line has been consistently busy. When I do manage to get through, I am told there are no same-day appointments..

Totally excellent service across the board supporting and treating my elderly father. Less than 6 months from first GP consultation to starting specialist treatment after major surgery. The..

Some feedback: Regarding the practice newsletter, it would be helpful if you've managed to pick up a copy from the waiting area, though it might reach patients more promptly through social media..

I contacted the surgery to arrange blood tests and also reported that I was experiencing difficulty accessing the app to view my medical records. The receptionist helpfully sent me login details via..

Self check in. Arrived early and was seen promptly without any delay. The healthcare professional was friendly and engaging while carrying out the blood test, and was considerate of my concerns..

The team members are excellent, consistently demonstrating politeness and respect. The reception area is maintained to a high standard with good cleanliness and presentation, and the seating..

This is a fantastic GP surgery. I've spoken to two clinicians. I'm certain about one of them, though I'm less sure about the identity of the other. I can honestly say this is the best surgery we've..

Over the past nine months, I have required the support of the clinical and administrative staff at this practice for a couple of significant health matters. Throughout every interaction, the..

I attended an appointment for my annual flu vaccination and arrived promptly. Upon mentioning that I was currently taking a course of medication that would be completed the following day, I was..

I was very unhappy with how this practice handled their final response to my complaint regarding issues with the accuracy of my medical records. It appeared to me that they did not adequately..

Disappointing experience at this practice. Following a transfer from my previous surgery, I found the support for my ongoing health concerns to be inadequate compared to what I had previously..

A member of the reception team displayed a manner that came across as dismissive and unhelpful throughout the interaction. There was a lack of warmth from the initial greeting, and when discussing..

I have been a patient at this surgery for many years, and the reception team has consistently provided helpful and friendly service. I am particularly grateful to all the clinical staff who have..

I would like to express my thanks and deep gratitude to the team and especially the on-call nurse who saw me today. I was able to receive an appointment within the hour and their kindness and..

Following a clinical review and subsequent referral for specialist assessment, I recently attended the respiratory clinic for evaluation of persistent coughing and breathing difficulties. I found..

I am extremely grateful to the clinical team at this practice who demonstrated professionalism, empathy and thoroughness in their care. Their approach was much appreciated. However, I had a..

My mother recently attended the local surgery and reported having an excellent experience. She felt that her concerns were properly heard and understood. The subsequent follow-up contact was timely..

This practice is absolutely wonderful, and whenever we reach out they consistently exceed expectations in addressing our concerns. My spouse and I feel genuinely fortunate to be patients at such a..

Excellent medical staff who are consistently attentive and supportive, taking the time to engage with patients and genuinely listen to their concerns.

I visited the practice to deliver a parcel, which is a quick task. However, I felt that two members of the reception team were dismissive and short with me, and I was directed to queue as though I..