The Coatham Road Surgery
PL
Paul L. 5 years ago • From Google
Bad
I am disappointed to have given such a low rating, as I feel the service has fallen short of expectations. Over the past three years, I have attended for routine health checks on a couple of occasions and felt somewhat neglected and overlooked during these visits. Recently, I was advised by a hospital to arrange an appointment to have a procedure completed within ten days. When I called to book, I was told the practice could not assist due to current pressures, and that staff were too busy to speak with patients at length. I was advised that if I persisted on hold, someone might eventually answer. The suggestion was made that I could visit the surgery in person and wait to be seen. I also attempted to use the online booking system, which I found unhelpful. I feel frustrated that the practice appears unable to manage basic administrative tasks such as answering phones, which puts vulnerable patients and those without digital access at a significant disadvantage. The service does not appear to be meeting its purpose of supporting patients and reducing pressure on hospital services. I am concerned about how those with limited options are being supported during this challenging period.
Billy D.