EE

Elizabeth E. 8 years ago • From Google

Rating

Bad

Receptionist took symptoms but doctor never called back

The last time I contacted the practice to arrange an appointment, the receptionist requested details of my symptoms, which I was happy to provide. I was informed that this information would be passed to the clinician who would contact me directly, and I was advised to keep my phone available as I could expect a call within half an hour. I kept my phone with me for over two hours, but the call never came. Additionally, I have found interactions with reception staff to be discourteous on previous occasions, both in person and during phone calls. I am quite disappointed with this experience.

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