NA

Naz A. 3 years ago • From Google

Rating

Bad

Receptionist turned me away despite living nearby

I called to register and found the receptionist to be unwelcoming and dismissive. Initially, she attempted to discourage my registration by stating that additional services available at the centre would not necessarily be accessible to me, and she suggested alternative practices I could contact instead. After I persisted, she eventually agreed I could register and took my address, instructing me to visit in person to complete the registration paperwork. When I attended the surgery, the same receptionist who had spoken with me by phone turned me away. She informed me the practice was not accepting patients from my postcode, despite my residence being only a short distance away. The staff appeared to lack clarity about their own policies and procedures. I submitted a formal complaint to the practice management, but my complaint has not been acknowledged or answered. Overall, my experience was disappointing, characterised by unhelpful reception staff who seemed reluctant to assist and appeared to put in minimal effort. The service felt obstructive rather than welcoming. I would rate this experience very poorly if the system allowed for it.

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