The Queensway Surgery

This practice was once excellent, but that is no longer the case based on what I have experienced. We found ourselves frequently redirected elsewhere by reception staff who came across as..

Unsatisfactory practice with significant operational issues and disappointing service quality. Not recommended.

It would be pleasant if the team showed a bit more warmth during interactions. I understand they may face challenges in their role, but it would be nice to receive a friendly demeanor when being..

I am writing to formally recognise and thank Dr Jamil Sorouji and the wider practice team for the quality of care I received on 25.10.25. This feedback is offered in the spirit of the NHS People..

I would like to express my appreciation to the entire team at the practice for the outstanding care and attention provided. All members of staff, from those at the front desk through to clinical..

The physiotherapy team were really lovely and provided helpful support with my condition. I spoke with a friendly receptionist today who gave me useful guidance regarding travel vaccinations.

I found the appointment booking process frustrating. When I called, I was informed I was number 15 in the queue and could request a callback instead. I accepted this option. However, when the..

Following a serious health event a few years ago, I was advised by hospital staff to arrange a follow-up appointment with my GP upon discharge. When I attended the practice and explained this..

I've had to visit the surgery multiple times this month regarding my regular medication, and I even needed to contact emergency services for urgent pharmaceutical support. The practice appears to..

It can be difficult to reach the practice by phone, and attending in person doesn't always result in getting the help needed.

The medical team at this practice demonstrates kindness, professionalism, and a helpful approach to patient care.

Excellent medical practice with friendly and welcoming staff. I have been a patient here for over fifty years.

I attempted to book an appointment with a doctor yesterday but was informed that none were available. I have not had a consultation at this practice for several months. Given my ongoing health..

The practice provides a good standard of service, though it can experience periods of high demand.

I reluctantly registered to this surgery back in 2021 whilst I was pregnant with my first child as my previous GP was no longer able to see me due to my change of location. I was hesitant about..

This has been my poorest experience with a GP practice to date. The reception staff came across as unwelcoming and unhelpful. Obtaining appointments and accessing information proved to be quite..

Disappointing practice. The telephone system and website both have significant issues and are frequently unavailable. The appointment booking process is frustrating.

Why are reviews being removed? Is it because unfavourable feedback isn't welcome?

My daughter requested a prescription for antibiotics as she was unwell. No telephone appointment was made available, and she was directed to visit the adjacent pharmacy for assessment. However,..

I had a very difficult experience when attempting to book an appointment at reception. I was experiencing significant bleeding and pain over several days and required urgent medical attention...