St. Albans Medical Group

I would rate this practice much lower if possible. I found my experience to be very disappointing. The service feels disorganised and poorly managed. Obtaining an appointment proved extremely..

One of the poorest healthcare experiences I have had. The practice requires patients to ring at a specific early morning time to request an appointment, yet when calling at that time, I was informed..

Thank you for the recommendation provided during my appointment. I obtained the medication that was suggested and have experienced a significant reduction in my discomfort. Given the considerable..

Everything has been positive. Compared to my previous practice, I find myself receiving care from compassionate and attentive healthcare professionals at this medical centre. Well done to the team.

Overall, I would recommend attempting to book an appointment with a nurse practitioner if possible. They tend to be exceptionally supportive and demonstrate strong understanding of available options..

Getting an appointment at this practice is extremely challenging and quite frustrating.

Struggled to secure appointment slots and experienced lengthy delays for callback responses. Found telephone assessments inadequate for my needs. Overall dissatisfied with the service and would not..

I would not suggest this practice to others.

Getting an appointment feels nearly impossible. Calling at 8am is necessary as same-day slots are the only option, which means putting other commitments aside. The process involves joining a..

The appointment system at this practice is extremely poor, however the nursing staff are excellent and provide good care.

The appointment booking system at this practice is extremely frustrating. Access to consultations appears limited unless you're willing to use online triage, book through their website, or call..

The appointment booking system is frustrating. It seems inconsistent that I can book appointments online with other healthcare providers, yet I'm required to call the surgery at opening time to..

You will face extremely long waiting times if you try to book an appointment at this practice. If you are unwell, you may find yourself waiting for extended periods to secure an appointment, and..

The reception area often appears understaffed, making it difficult to secure appointments. Additionally, prescriptions that are supposedly ready are frequently unavailable when collected. These..

One member of the medical team demonstrated behaviour that I found disappointing and unhelpful during my interaction. I felt the approach taken was not conducive to a positive patient experience,..

The appointment system could use some improvement, but aside from that everything is excellent. The team is good and everyone is very helpful. The GP I saw was exceptionally helpful and provided..

I found it extremely difficult to access care at this practice. I called at opening time and waited on the phone for nearly an hour only to be told there were no available appointments for my..

Is it acceptable to express frustration here? I have been attempting to schedule an appointment for approximately two weeks without success. Each time I contact the practice, I am informed that all..

The staff member displayed an unhelpful attitude during my visit. This afternoon, I was unable to obtain a particular topical cream product that I had hoped to purchase. The staff member was..

Excellent medical professionals