West Kensington Gp Surgery
Constantinos A. 2 years ago • From Google
Bad
Receptionist unhelpful when requesting patient file information
I recently had a rather disappointing experience with the customer service at this practice. I called them after being informed that my healthcare provider had relocated to this location, as I needed to retrieve my patient records while residing outside the UK. However, the receptionist's approach was far from helpful. Upon providing my identifying information and having my records checked, I was briskly informed that I was not registered there. The tone of the interaction was unfriendly, and it felt as though my concerns were being dismissed hastily. I explained my situation and mentioned that I had been directed to call this number, only to be told that two separate practices operated from this address and that I should contact the other one instead. When I asked for the contact details of the other practice, I was unhelpfully directed to search online. Even when I requested the name of the practice to assist with my search, further assistance was declined and I was again directed to search online myself. Upon expressing my dissatisfaction with the standard of service, particularly given that the role involves supporting and assisting patients, the response remained dismissive. I was reminded that I was not registered there and that "this is not my problem". This experience left me feeling frustrated and undervalued as a patient. It is unfortunate that the initial point of contact in a healthcare setting demonstrated a lack of basic courtesy and willingness to help, which is essential in creating a supportive and caring atmosphere for those seeking care.
The receptionist I encountered was unhelpful and unwilling to assist. I have previously asked reception staff to help me order repeat prescriptions on multiple occasions, and they have always been..
West Kensington Gp Surgery
Maurice Parry
Surgery fails to meet NHS guidelines and contract.
West Kensington Gp Surgery
Maritza I.
I attended the clinic with my young child a few weeks back and found the level of attention we received to be notably quicker compared to other healthcare facilities I've visited. The team at the..
West Kensington Gp Surgery
lara m.
I can only but praise this GP practice. The staff are friendly and very professional, and they will always try to accommodate your needs. Getting an appointment has never been an issue when I needed..
West Kensington Gp Surgery
Nicholas G.
Excellent team. The clinical staff and all members are incredibly warm, helpful and genuinely enhance the experience! Thank you so much for all you do for our community. It's a true pleasure to be a..
West Kensington Gp Surgery
s x.
👎 👎 👎 👎 👎 👎 I will always give you this rating of zero, which is what you deserve in my view. You do not merit anything positive from me. What happened during my visits to your surgery..
West Kensington Gp Surgery
Volodymyr V.
I have found my experience at the local NHS GP surgery to be very positive. The team members are considerate, attentive, and genuinely supportive. As someone whose first language is not English, I..
West Kensington Gp Surgery
Mia W.
This is by far the best GP surgery I have attended. The online appointment and consultation system is straightforward and significantly simplifies accessing medical care. The staff consistently..
West Kensington Gp Surgery
Azita A.
The staff members at this practice, including both clinical and administrative personnel, demonstrated professionalism, warmth and compassion throughout my visit. I appreciated the quality of care..
West Kensington Gp Surgery
Jennifer T.
I could not be more grateful for the excellent care my father has consistently received. The clinician has always been remarkably attentive to his needs, and the administrative staff are unfailingly..
West Kensington Gp Surgery
Juan G.
A wonderful place to receive care 🥰
West Kensington Gp Surgery
Saeed O.
I had to revise my previous feedback based on my other healthcare experiences. The promptness and timeliness of appointments are notable strengths of this practice. All members of the team..
West Kensington Gp Surgery
Diana V.
This is a wonderful practice where all the clinical staff are punctual, dependable and compassionate, while the reception team are truly outstanding 👏
West Kensington Gp Surgery
Esther t.
Excellent level of care and attention provided throughout my visit. The clinical team and support staff demonstrated great professionalism and worked together effectively. The staff member who..
West Kensington Gp Surgery
close p.
This GP surgery is wonderful. I have been seeing one particular clinician for some time and they are among the best. Like this clinician, the other GPs I have been seen by were extremely attentive..
West Kensington Gp Surgery
Danilo D.
I called the reception team regarding my child's medication exemption certificate. The receptionist who assisted me was exceptionally helpful and approachable throughout the interaction. They..
West Kensington Gp Surgery
Gabs W.
I relocated and decided to register with a practice near my workplace rather than one closer to home, and I'm really pleased with that decision. The staff at this GP surgery are outstanding across..
West Kensington Gp Surgery
Onan R.
I felt very satisfied with my visit. The service was excellent, particularly from the staff member I encountered, who demonstrated kindness and friendliness while showing genuine care in providing..
West Kensington Gp Surgery
Evangelia S.
The reception staff were helpful and promptly relayed my message when I contacted the practice. The clinician I saw proved to be extremely helpful and approachable. I was able to obtain a..
West Kensington Gp Surgery
Catriona W.
The service provided fell significantly short of expectations. Obtaining contact with a medical professional required persistent attempts over a couple of days, and communication was handled through..
West Kensington Gp Surgery
Sarah A.