RN

Rosie N. 9 months ago • From Google

Rating

Bad

Receptionist was dismissive and didn't follow up

I had a disappointing experience when I called earlier today. While I didn't catch the receptionist's name, this wasn't my first interaction with this particular staff member. Unfortunately, I found the manner of communication to be quite dismissive. The person spoke in a condescending tone, frequently interrupted, and made it difficult for me to express my concerns. I had called several times last month regarding travel health advice, and despite being assured that someone would return my call, I found myself having to ring back multiple times to get a response.

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