Norwood Medical Centre

Disappointing experience overall. The reception staff seemed unhelpful and disorganised. While a couple of clinicians appeared genuinely engaged, most did not demonstrate the same level of care...

Difficulty obtaining appointments is a recurring issue. When availability is secured, consultations typically occur via telephone after a considerable waiting period of several days to weeks.

The practice has difficulty providing appointments, and when I requested assistance with documentation, I was informed that it could not be completed within the timeframe I needed. I have been a..

It's difficult to secure an appointment at this practice. When availability does come up, the wait times are quite lengthy. I apologize for having work commitments that make scheduling challenging.

They provided me with medication that was not appropriate for my needs.

The clinical staff are good but the reception team are not performing their duties adequately. A prescription was left waiting and was supposed to be communicated but this did not happen. When..

Patient expectations are often unrealistic. Healthcare professionals face considerable pressure due to staffing shortages. This situation stems from years of systemic underfunding. The reception..

It has been frustrating attempting to secure a telephone appointment, as the booking process seems to shift repeatedly making it difficult to proceed. There are also concerns about the..

The standard of service has declined, and securing an appointment has become increasingly challenging in recent times.

I recently had a phone interaction with a member of the reception team whose manner was quite disappointing. Everyone has to work, and if a role isn't enjoyable, there are other options available. I..

I have been a patient at this practice for many years and would happily recommend it to anyone considering registering there as it is an excellent medical facility.

Not satisfactory. I attempted to arrange an appointment by phone, but the call was disconnected by the reception staff.

I consistently attempt to reach the practice at opening time, but frequently encounter an engaged line. When I do manage to connect with reception, I'm advised to try calling again the following..

Disappointing experience waiting to hear back about my child's appointment with no response received.

I have been attempting to secure an appointment at the practice for over three days without success in rescheduling to an earlier slot. Given my health concerns, the ongoing delays have been..

If I could give less than one star I would. Callback responses are not always received when needed, and with limited availability of experienced practitioners, securing an appointment with someone I..

Absolutely disappointing experience with the front desk staff. If the role isn't a good fit, it would be better to seek alternative employment rather than allowing frustration to affect how patients..

I'm struggling to know where to begin with my experience. This practice has been deeply frustrating. Clinical staff members I haven't previously encountered have made decisions regarding my..

This practice provided an unsatisfactory experience. I required urgent medication for a serious concern, but was informed it was not a priority matter. The appointment wait time was lengthy at..

If I could rate this surgery any lower I would. I had an extremely disappointing experience. Ordinarily I rarely need to visit the doctors, but on this occasion following a surgical procedure, I..