Mortimer Surgery

A satisfactory neighbourhood medical practice.

I'm very satisfied with this practice. I've had just one negative encounter, but aside from that, the staff have been excellent, appointment wait times are reasonable, and the clinicians have..

Misdiagnoses, lack of empathy, useless. I tried to get help for what ended up being a chronic condition and they accused me of just having a bad throat...

Excellent service with a welcoming and supportive team.

The practice provided excellent care, and the team members were consistently supportive and accommodating throughout my visits.

The team members were welcoming and approachable, with straightforward and pleasant service delivery. The facility offers good wheelchair accessibility, a spacious waiting area, and complimentary..

A welcoming and approachable medical practice

Getting through to the practice proves extremely challenging. The service appears disorganised with staff who seem inefficient, and clinical professionals who appear to have limited availability...

The reception team frequently handles phone calls, so visiting the desk in person may be a more efficient way to book an appointment. Please note that face coverings are required when attending.

The practice has consistently provided reliable care for both me and my family members.

The reception staff were not particularly accommodating, and there were considerable delays in obtaining appointment availability.

I have always appreciated the support provided by both the reception team and clinical staff. They have been consistently helpful whenever I have needed to contact the practice regarding a family..

A wonderful neighbourhood medical practice, though the on-site pharmacy facility is no longer available.

The facility itself functions well, though I believe the entry procedures could be improved by now. The layout for accessing the reception area and pharmacy services lacks clarity, making it..

The practice is quite hectic, though the team members are generally friendly and the clinicians demonstrate genuine understanding while taking adequate time with patients.

Scheduling a standard appointment typically involves a short waiting period. The callback service proves useful when you need prompt attention for urgent concerns.

Overall experience was disappointing; obtaining an appointment with a healthcare professional within a reasonable timeframe proved challenging. Out-of-hours services are managed through an external..

I appreciate the excellent service provided and am very thankful to both the administrative team and clinical staff.

Excellent team and healthcare professionals

An excellent healthcare facility with a welcoming and supportive team.