Riverview Health Centre
Nusaiba Z. one year ago • From Google
Bad
Receptionist was dismissive when rescheduling cancelled appointment
I found the communication style with patients to be quite abrupt and lacking in professionalism. An appointment I had scheduled several weeks in advance was cancelled by the practice. Due to other commitments, I was unable to contact them immediately. When I eventually called to follow up, the receptionist's manner was not courteous. I felt that if the practice had initiated the cancellation, they should have taken the initiative to rearrange or rebook the appointment themselves. A simple apology for any inconvenience would have been appropriate. Instead, I felt blamed for not calling back sooner, which seemed unprofessional. Overall, this was a frustrating experience.
Finding a parking space can be challenging during peak times, and it's advisable to keep valuables out of sight given the local circumstances.
Riverview Health Centre
Nusaiba Z.
I found the communication style with patients to be quite abrupt and lacking in professionalism. An appointment I had scheduled several weeks in advance was cancelled by the practice. Due to other..
Riverview Health Centre
Richie R.
This is a pleasant modern facility that includes an on-site pharmacy and parking area. My visits have consistently been positive experiences. The healthcare team members have been courteous and..
Riverview Health Centre
Sue M.
Updating the website would be beneficial. I was making a call from Scotland in relation to my brother to get in touch with the community nursing service.
Riverview Health Centre
Peter H.
The practice offers a pleasant, clean and comfortable environment. The team members are friendly and welcoming. The clinical staff provide good care.
Riverview Health Centre
Christine M.
A lovely, welcoming environment that is well-maintained. The team members are approachable and provide good support.
Riverview Health Centre
John M.
Is this practice situated in the Hendon area?
Riverview Health Centre
Sarah D.
The practice would benefit from having a greater number of female clinicians available, as I would have preferred to see someone of that gender for my appointment.
Riverview Health Centre
Anthony A.
I waited on the phone for a considerable amount of time and was informed I was first in the queue. When my partner attended an appointment and received a prescription, we were told to collect it..
Riverview Health Centre
Michael C.
It functions as an intended treatment facility, fulfilling its designated purpose.
Riverview Health Centre
Penny J.
Received a vaccination on Saturday. The team were wonderful and helped me feel comfortable throughout the visit. The environment was welcoming and pleasant.
Riverview Health Centre
Paul R.
I must concur with the various observations that have been made about numerous members of the team. Given that certain feedback dates back several years, it appears that those in positions of..
Riverview Health Centre
Ratsvi M.
The medical staff demonstrated a reassuring manner and maintained professional standards throughout the appointment.
Riverview Health Centre
Kevin C.
This practice offers a comprehensive range of health services including general medical care, laboratory testing facilities, and specialist clinics. The staff are pleasant and approachable, creating..
Riverview Health Centre
avil A.
I found my experience at this practice to be very disappointing. It felt like nothing was being resolved during my visits. The team members and reception staff seemed disorganised, with inconsistent..
Riverview Health Centre
Syeda F.
I have had to wait over a week to get an appointment to see a doctor. When a particular clinician was available, I experienced no problems, but this situation has changed and there are currently no..
Riverview Health Centre
Lou R.
I had a disappointing experience when I contacted the reception team at this medical facility. I had been instructed to call regarding some test results that needed to be transferred, but I found..
Riverview Health Centre
Faye D.
When I relocated for university, I discovered that registration at a single doctor's practice is mandatory. This meant I had limited options and registered at this practice, which I now deeply..
Riverview Health Centre
Tom J.
This review concerns the practice at Riverview health center. The clinical staff are entirely adequate, however the reception team's demeanor leaves much to be desired. Management should consider..
Riverview Health Centre
Trevor N.
I cannot express enough gratitude for the outstanding work being carried out in administering preventative healthcare services. The team demonstrated politeness and professionalism throughout, while..
Riverview Health Centre
Paul B.