Springwell Health Centre

I highly recommend this surgery to anyone as the staff go above and beyond for their patients. I have been seen by all the doctors at the practice and they are all lovely, but I must say that two of..

Have been attending appointments regarding foot care for a family member. The staff demonstrated friendliness and provided excellent support throughout. I am very satisfied with the experience.

The practice offers a very limited number of appointment slots each day across their entire service, and these fill up extremely quickly. Patients need to be ready to book right when the system..

The reception staff can sometimes come across as unwelcoming and unhelpful. However, the clinical team members I've encountered have been absolutely wonderful and provided excellent care.

The appointment booking system leaves much to be desired.

Visited the pharmacy and received prompt attention.

Attempting to arrange a prescription renewal that becomes necessary on a specific date in the coming month. I was advised to submit the request a week in advance, as the practice operates on a..

It is difficult to obtain an appointment with short notice at this practice.

The clinician documented information on my record that I felt misrepresented my situation, which has caused me considerable distress. Additionally, I experienced a lengthy wait for a routine..

Having a prescription dated in advance was an unfamiliar concept, which meant that if the pharmacy didn't have the medication available, there were limited options such as going without or visiting..

The team here are wonderful, approachable and very supportive.

The team members are wonderful and very supportive, making genuine efforts to arrange the most suitable appointment slots for your requirements. The facility includes accessible toilet facilities,..

Frustrating experience. Each time I call, there are never any available slots. I was advised during the week to phone back at 8.30 the following morning, so I made the effort to be ready at that..

The appointment booking process requires significant improvement. Attempting to call on the day resulted in a lengthy wait, with over 30 minutes spent in a queue before the call was answered, and..

This is an excellent practice. The clinicians are very competent and consistently make time to listen to concerns and provide thoughtful guidance. We have been registered with this practice for over..

Difficult to secure an appointment slot Unable to book appointments beyond a fortnight in advance and no interim availability offered Requires repeatedly calling to catch cancellations Challenging..

It was great to have a conversation when I was feeling unwell.

My family has had a negative experience at this practice. When my son required assistance, we felt the response was inadequate and were discouraged from making further contact during a difficult..

I would like to commend the team at this medical centre. The reception staff are courteous, professional and genuinely supportive. I observed several patients arriving with various concerns and..

I attended to register at the practice and encountered difficulty during the interaction with the reception staff. When I politely asked for clarification, the staff member responded by speaking..