Whitby Group Practice

There have been no difficulties in securing appointment slots. The team members have consistently demonstrated professionalism and approachability.

The reception team at the practice is generally very helpful and does their best to find available appointments quickly. However, I had a particularly frustrating experience with one member of the..

The majority of the clinical staff at this practice are of a high standard. Many of them consistently demonstrate exceptional commitment to patient care. I have only positive feedback to share.

No healthcare professional is perfect, but I've consistently received excellent service on every visit so far.

This has been the poorest medical practice I have attended. The reception staff lack helpfulness and courtesy, with one member being especially discourteous during my attempt to schedule an..

I was disappointed with the appointment availability when I needed urgent care. Following a serious incident, I experienced significant pain but faced a considerable wait for my first available..

With extensive background in medical services, I found the standard of care at this practice to be disappointing. I have rarely managed to secure an appointment with a clinician.

I would strongly advise against choosing this practice. The service and clinical care provided fell significantly short of expectations. There appear to be ongoing concerns regarding diagnostic..

In the past, it was possible to call daily at 8am to secure an appointment. The system then shifted to an online booking method, which initially seemed like a positive development offering..

The dispensary staff demonstrated a lack of attentiveness and professionalism during my interactions with them.

I can genuinely say that whenever I contact the practice to arrange an appointment for my family member or myself, the team members are consistently helpful, welcoming and accommodating. I have..

It is quite challenging to secure an appointment at this practice. The reception team is difficult to reach by telephone, and bookings are only available for the following week. I experienced..

I would suggest considering an alternative practice. I have been a patient at this surgery for over ten years, and the standard of care has progressively declined. I had a disappointing experience..

I've had a really positive experience at this general practice: The reception team are always helpful and welcoming. A special mention to a member of the reception staff, who was incredibly..

This surgery feels poorly managed, with frequent occasions when staffing levels appear inadequate and patients struggle to secure appointments in a reasonable timeframe. There have been instances..

The surgery is quite upmarket, certainly the most elegant one I've attended. However, it can be challenging to reach when the phone lines are busy since there's no queuing system and it becomes a..

No issues to report. The service was prompt and dependable, with staff making a genuine effort to provide good care.

Treatment delays represent a significant concern at this practice. There appears to be insufficient prioritisation given to urgent matters.

Since my last visit, I have received improved care and have been referred to a specialist at the hospital. The clinician was excellent and is arranging for me to have a scan.

I generally have positive experiences here, but I've noticed that even as a younger patient, urgent matters often aren't addressed promptly. For instance, I was advised by the hospital to see the..