Bankhouse Surgery

This practice has been disappointing, as the staff seem unwilling to assist and make it difficult to schedule appointments.

I found the staff to be quite unhelpful and unwelcoming. I was very disappointed with my experience and have decided to switch to a different practice. I would not recommend this surgery if you..

Needed urgent advice about a bite. A member of the clinical team contacted me within the hour. Excellent service. Thank you to the healthcare staff involved.

The receptionist's manner was quite off-putting and seemed dismissive. When I rang requesting an appointment as I was experiencing considerable discomfort, I was informed that calls needed to be..

I called in the afternoon to request an appointment, and the receptionist who answered was courteous and attentive when asking about my symptoms. They called me back and arranged for me to come in..

I found the service to be ineffective and lacking in support.

I have become increasingly dissatisfied with this practice and would prefer to seek care elsewhere. The recent appointments I have attended have left me feeling that my concerns were not properly..

This practice has not met my expectations. I have found it difficult to secure appointments, and when contacting the surgery by telephone, the staff have seemed unhelpful and disengaged. I would not..

Accessing appointments at this practice has proven difficult, and interactions with reception staff have been disappointing, resulting in an overall unsatisfactory experience. Following a..

The telephone lines are frequently unavailable, making it difficult to book an appointment, and calls often disconnect unexpectedly. I'm unable to visit in person to schedule an appointment and..

Unsatisfactory experience with the service provided.

The operational systems and procedures at this practice require significant review and improvement. While the reception team may appear ineffective on the surface, this likely reflects inadequate..

The practice appeared to favour a particular approach to treatment, though I was eventually able to receive the care I required after some persistence on my part. The waiting time was reasonable,..

Called to arrange an appointment with the nursing team as suggested during a previous visit, only to be informed by reception staff that there had been a miscommunication about availability. I was..

On behalf of my husband Blood tests were arranged - felt a key screening was overlooked?!? Attended for blood work related to a health concern - the procedure didn't proceed as expected?!? Was..

I have attended this surgery on numerous occasions throughout the years and have consistently been very satisfied with the level of service provided by the entire team. Please continue with the..

I have been attempting to contact the surgery for an extended period without success. It appears the phone lines are frequently engaged, making it extremely difficult to reach anyone. When calls do..

The customer service experience at this practice fell significantly short of expectations, leaving me quite dissatisfied.

The reception team could benefit from additional training in customer service and communication approaches. Due to pandemic restrictions, in-person visits were not available, so contact had to be..

I was unable to obtain an appointment to discuss my health concern or receive the documentation I needed. Instead, I was directed to use the online consultation service. However, this service..