The New Coningsby Surgery
Mucknuk2000 M. 3 years ago • From Google
Excellent
Receptionist went above and beyond with help
I have just been away with my mum who is currently receiving palliative care. We were told that she needed to register with a surgery near where we were staying and for them to refer her to the district nursing team. I phoned one surgery a few days before we left and the receptionist was rather unhelpful and said I would need to call in and it could take five days for it to go through. We were only going for five days so that wasn't particularly practical for us. I was going to have to try elsewhere as I wasn't confident about other options available. Once we arrived at our accommodation I searched for a surgery again and another practice came up first so I gave them a call. How refreshingly different they were. The receptionist was courteous and supportive, she said to call in and fill in a form and they would handle the rest. I called in and spoke to a member of staff who gave me a short form to complete with a few details and said that she would sort out the remainder. An hour later this staff member phoned me and informed me that everything had been arranged. She passed on the number for emergency contact and that was that, all done. Thank you to the staff member and everyone at the surgery for putting our minds at ease and allowing us to enjoy a much needed break.
It has been extremely difficult to obtain an appointment with a clinician, and despite having a health concern that began several months ago, I have yet to receive a consultation or any resolution..
The New Coningsby Surgery
Kim B.
The practice is satisfactory in most respects, though obtaining a prompt appointment can be challenging.
The New Coningsby Surgery
peter H.
I recently registered with this practice after relocating to the area. Despite having some initial reservations based on what I had read, I decided to give them a chance. I have been thoroughly..
The New Coningsby Surgery
Sarah K.
Inadequate Mental Health Care Experience This practice has created significant difficulties for my family due to what I perceive as poor management of a patient's care. Administrative tasks such as..
The New Coningsby Surgery
Chrissy A.
Would give 0 stars if I could. Too many problems and issues, but here's the short version. The online appointment service rarely gives you the option to actually request an appointment - the..
The New Coningsby Surgery
Martin L.
The staff at this practice do not appear particularly helpful to me. They give the impression of viewing patients as an inconvenience rather than the purpose of their role. I looked up the..
The New Coningsby Surgery
IAN R.
Called the surgery on a recent afternoon and experienced a significant wait before the reception team answered the call. The length of time taken to respond to the call seems excessive and raises..
The New Coningsby Surgery
Dodi S.
I needed to arrange an appointment to see a healthcare professional at the practice.
The New Coningsby Surgery
Birdman G.
I'm giving another low rating because I'm not satisfied with the current approach. I believe in-person appointments are what's needed, as they were available for many years previously. While I..
The New Coningsby Surgery
Ian C.
I'm puzzled by some of the negative feedback I see posted here. Since relocating to the area, I've required considerable support and have found the team to be excellent. I've utilised the online..
The New Coningsby Surgery
Laura L.
I was pleasantly surprised by some of the feedback on here! The team members are consistently helpful, even during their busiest periods. My experience was positive overall. I was able to get an..
The New Coningsby Surgery
Adam T.
I have had a disappointing experience at this practice, and my concerns are based on multiple occasions rather than a single incident. Most recently, I have been frustrated with the handling of an..
The New Coningsby Surgery
Wendy F.
The pharmacy team provided wonderful support when I was going through a difficult period; their compassionate approach made a real difference to my experience. They remain consistently kind,..
The New Coningsby Surgery
Jade G.
The service feels to have lost its personal touch. There is no option to book an appointment by telephone. When attempting to call and explain your concern, you are interrupted and directed to use..
The New Coningsby Surgery
Paulina L.
I am extremely disappointed with the standard of care provided at this practice. The appointment availability is problematic—if a suggested time slot does not work for you, obtaining an alternative..
The New Coningsby Surgery
Amanda B.
I lack confidence in this practice and tend to avoid attending appointments as the clinical staff do not appear competent. When consultations do occur, the healthcare professionals seem unhappy and..
The New Coningsby Surgery
Sarah H.
I have had a disappointing experience at this surgery since relocating to the area. I had to raise concerns before receiving a cervical screening, despite having a background of abnormal findings...
The New Coningsby Surgery
L C.
I relocated to the area and decided to register with the local surgery to make appointments more convenient and accessible. However, I've found the experience disappointing and wonder if I should..
The New Coningsby Surgery
Sue S.
I relocated to the area half a year ago, and I must say that up to now, I have found this to be a wonderful service. I have nothing but positive things to say.
The New Coningsby Surgery
Natasha S.
I have been experiencing significant health challenges during my pregnancy and the team at this surgery has provided excellent support. I find the clinical staff to be genuinely caring and..
The New Coningsby Surgery
Linda B.