Winterton Medical Practice

The wait for my appointment felt excessively long. There also seemed to be some confusion regarding my booking.

Getting through to reception requires calling an alternative practice and requesting a transfer, indicating that the unavailability of the main line appears to be a deliberate decision rather than a..

The appointment was disappointing as the clinician seemed unwilling to spend adequate time on the consultation. They were unable to perform the necessary test or provide a clear explanation for the..

Excellent service provided by all staff members.

Have consistently enjoyed positive interactions at this practice, with convenient online appointment booking and healthcare professionals who demonstrate genuine attentiveness to patient needs.

It is extremely difficult to reach the practice by telephone. This is a significant frustration.

Disappointing and lacking in attentiveness.

A wonderful surgery. Truly outstanding in every way.

The team members consistently demonstrate a welcoming and helpful attitude when assisting with appointment scheduling and addressing any questions or concerns.

Even though I made an error with my contact details, the reception staff member was exceptionally friendly and supportive. It's worth acknowledging that these team members often face considerable..

Lengthy delays and unhelpful, discourteous behaviour from the front desk team.

The practice takes considerable time to respond to telephone calls and handle reception queries. There appears to be unnecessary delay in processing prescription requests, when these could be..

I spent three days attempting to obtain an urgent prescription for a seriously unwell family member and was repeatedly assured that it would be processed. Upon visiting to collect it, I discovered..

The telephone service at this practice requires significant improvement and attention.

I called the surgery to discuss eye problems I was experiencing. My eyes were itchy and watery, with discharge that caused them to stick together overnight. When I managed to open them, tears were..

A long-standing patient of this practice, I am generally satisfied with the service provided, though I recognise that the NHS is currently under considerable pressure, which undoubtedly affects all..

The clinical staff members are all competent, however the pharmacy department consistently struggles with accuracy when dispensing medications. Over the past year, prescriptions have been filled..

I believe this is an excellent practice. The reception team are wonderful and have consistently provided me with tremendous support. The clinical staff are equally impressive and always willing to..

I required an emergency appointment during a visit and found the reception staff to be very supportive and accommodating. The healthcare professional I saw demonstrated considerable competence and..

Disappointing experience at this surgery. I was undergoing various tests and scans to investigate a potential neurological condition. I spent six months seeking guidance from other healthcare..