Deerness Park Medical Centre

I have been waiting on the telephone for over an hour without managing to speak to anyone. If you are considering registering with this practice, I would advise against doing so.

It is unfortunate that I cannot rate this practice more highly, as my interactions with the reception team have been consistently disappointing. Attempting to secure an appointment has proven to be..

The reception team experience was disappointing, and I would not recommend this practice to others considering registration.

My child has experienced recurring urinary tract issues over an extended period, and I am deeply concerned about the underlying cause. During a recent appointment, she was prescribed another course..

I have been attempting to secure an appointment for the past couple of days without success, as all available slots appear to be fully booked. On both occasions when I called right at the start of..

I can only rate the service I received as 5* I accessed the online consultation service via the practice website and completed all requested sections before submitting the form in the morning. A..

Following several previous concerns, this practice appears to be making progress, though there remain occasional issues that occasionally require multiple phone calls to resolve matters related to..

Unable to secure an appointment as management staff were unavailable. An online consultation was completed, with a response indicating the next available appointment would be several weeks away.

I have been registered with this practice for a decade and my overall experience has been disappointing. The reception team's manner has often felt unwelcoming, and telephone wait times to arrange..

The staff demonstrated an unhelpful demeanor, resulting in an overall unsatisfactory visit.

The appointment booking process feels unnecessarily complicated. Calling early in the morning results in a lengthy wait to speak with reception staff, only to be informed that a consultation form..

Called this morning and spoke to a member of the reception team who was very helpful and is assisting me in obtaining the support I require. The customer service approach was excellent and..

The reception team experience has been disappointing, and I've heard similar feedback from others over a considerable time without any apparent improvement. The manner of some staff members can be..

Using the application is considerably faster when it comes to receiving a reply.

Called this morning to request an appointment after being instructed by the hospital to do so should the matter arise again, which it has. I was informed that it would be handled as a remote..

I have found the service to be extremely disappointing. I have been attempting to secure an appointment over the past several months without success. The practice would benefit significantly from..

I'm puzzled about the role of the front desk team at this practice. It seems unclear what their responsibilities entail given that most processes are handled through digital systems or automated..

I have been satisfied with my personal experience at this practice, having been a patient for over fifty years. The clinicians I have chosen to see have consistently ensured I leave appointments..

This has been one of the best GP practices I've attended. Appointment availability can be challenging, though I recognise this reflects broader resource constraints. At my previous practices, I..

I have been a patient at this practice for many decades and have consistently had positive experiences with all the staff members. I have always been able to obtain appointments when required. The..