Otterfield Medical Centre

This clinic has been disappointing overall. The reception team displayed unhelpful attitudes and seemed dismissive when interacting with patients. There were instances of miscommunication, and when..

The medical professionals at this practice are excellent, with particular appreciation for their willingness to assist and their compassionate approach to patient care. I believe this practice..

When dealing with a tissue-related condition, I was advised to avoid attending appointments despite experiencing significant discomfort. Instead, I was instructed to simply await a specialist..

I attended an appointment with a friend who was unwell and required assistance in communicating their symptoms and recalling the medical advice provided. The clinician we encountered appeared..

I have been a patient at this practice for over 40 years and have no complaints. The reception team can only offer what is available, and I attended an appointment this morning where I was seen..

The clinical staff are competent, however the front desk operations could be improved. Getting through by telephone can be challenging, with extended wait times frequently experienced.

We have experienced the team to be courteous and approachable. We appreciate having this practice available locally.

Visiting the surgery to book an appointment, I was advised to telephone the following day. When I called at opening time the next morning, I was informed that all slots were fully booked and was..

The reception staff demonstrated a lack of courtesy and professionalism during my visit.

I had a disappointing experience with my recent appointment. The clinician made a diagnosis and recommended a treatment plan, but I believe the assessment may have been incorrect. I felt the initial..

I would not recommend registering with this practice. It has been my poorest experience with a GP surgery to date. The reception staff came across as unwelcoming and unhelpful. Obtaining contact..

This practice consistently demonstrates exceptional service through its dedicated team members. The reception staff, clinical staff, and all other team members have provided outstanding support to..

The reception staff member was unhelpful and discourteous. I find it surprising that there are numerous reviews highlighting similar concerns about the reception experience at this practice. There..

This is an excellent medical centre. The entire team demonstrates exceptional helpfulness and courtesy. All of the doctors at the practice are outstanding and provide fantastic care.

The service at this practice has been disappointing. There have been significant delays in obtaining prescriptions, resulting in extended periods without necessary medication.

The reception staff member was quite unwelcoming when I called. I had been advised by the hospital emergency department to contact my GP for an in-person appointment given the complexity of my..

The receptionist has proven to be consistently unhelpful and difficult to work with. On multiple occasions, she has failed to process medication requests electronically for collection at the..

The reception team can be quite unwelcoming, and there are ongoing difficulties getting through by telephone. I have experienced extended wait times with calls going unanswered on multiple occasions.

I attempted to contact the practice on multiple occasions by telephone without receiving a response. When I visited in person, I was unable to gain access due to current restrictions. I called again..

An excellent medical practice with consistently helpful and informative staff throughout, from those at reception through to all clinical personnel.