Rainham Health Centre
UH
Uzma H. one year ago • From Google
Bad
I contacted the practice to arrange an appointment with the pharmacy following receipt of two text messages. However, the receptionist informed me that an appointment with a clinician was already scheduled, though she was uncertain about the reason or who had created it. I attempted to clarify that I had personally booked a separate appointment for an unrelated matter, but the receptionist did not allow me to finish explaining. She placed me on hold and, despite my repeated attempts to elaborate, continued to reiterate the same point. When I tried to emphasise that these were two different appointments, she responded by suggesting I was being demanding. Throughout the conversation, she spoke over me repeatedly and prevented me from completing my explanation. I felt I was unable to articulate my concerns properly, and she continued to interrupt and assert her position rather than listen to what I was trying to communicate. I found this interaction frustrating. When reception staff do not permit patients to fully express themselves and explain their situation, it becomes difficult for the practice to provide appropriate assistance. Speaking over a patient and not allowing them to complete their thoughts does not reflect professional communication standards.
colindavid s.