Wellspring Medical Practice
CW
Chelsea W. 3 years ago • From Google
Bad
I have found it challenging to receive satisfactory care at this practice, as I frequently need to follow up on test results and subsequent treatment recommendations. The reception staff can come across as rather curt on occasion. Update - I attended for assessment of back-related concerns and was advised that exercise guidance would be provided. However, the link supplied directed me to informational content about the condition rather than actual exercise instructions, which were not available on the website. Further update - I was prescribed a medication for a skin condition, and upon researching it independently, I discovered it can potentially cause mood changes, sleep disturbances and other serious side effects. I feel this medication may not have been appropriate given my existing health concerns, and I believe this should have been discussed with me beforehand. I am relocating to another practice as I consistently feel dismissed during appointments. Several years ago, I attended regarding low mood and felt judged rather than supported, with the suggestion to independently source mental health services online. This discouraged me from returning for some time. On a subsequent visit for ear-related symptoms, I was advised to use a home remedy, yet when I consulted the pharmacist the same day, they provided a targeted treatment that resolved the issue within days. The care here has felt inadequate, though I must acknowledge that one staff member who performed a cervical screening was exceptionally professional and put me at ease. I wish the rest of the team demonstrated similar standards. Update: Six months after changing practices, my current doctor identified a nutritional deficiency that had not been flagged from my previous test results, despite my having waited for them. Curiously, I had instead been recommended a different supplement at the time, which my new doctor confirmed was unnecessary based on the same test data. Additionally, no investigations were conducted into potential triggers for my long-standing skin condition despite five years of symptoms. My new doctor expressed surprise that this avenue had not been explored, particularly given the widespread nature of the rashes and associated systemic symptoms. I remain frustrated by what I perceive as a lack of thoroughness in my previous care.
Ben W.