The Writtle Surgery

The experience remains disappointing. There appears to be no improvement from previous visits. The telephone service continues to be inadequate. Availability of appointments is limited.

Below was my original review. However since joining I was assigned to a healthcare professional who had exceeded my expectations. They provide a sense of genuine care and interest during patient..

To management - your service requires significant improvement. Callers experience lengthy wait times exceeding an hour, regardless of when they attempt to reach the practice. Calls either fail to..

I found the phone service to be quite poor. While waiting in the reception area, I noticed the phones ringing repeatedly while staff appeared to be engaged in casual conversation and seemed..

Ugh. I've stayed with this surgery because we're outside the catchment area for alternatives and most other practices in the area have poor ratings. Coming from an excellent GP practice elsewhere,..

This practice has significant issues that need addressing. The phone lines are consistently difficult to reach, and waiting times are extremely long. The callback system does not appear to be..

I'm aware that the phone system can be problematic at times, but when I needed to reach someone urgently yesterday, I was pleasantly surprised. I called around 5 o'clock and managed to get through..

I wish I had other options where I live but the next nearest surgery is the other side of town. Meanwhile in 12 months of being with this practice there has not been 1 interaction carried out..

Warm wishes to all the staff at the local surgery. Having resided in the area for many years, we have been patients at this surgery throughout that entire period. My daughter and her family..

I had a consultation with a new member of the medical team today. I cannot speak highly enough of their attentive listening skills, understanding approach, and compassionate manner. Thank you.

This surgery is the worst one I have ever attended in my 60 years. I've attempted numerous times to arrange an appointment. I was number 15 in the queue during an afternoon and requested a callback...

It has been quite frustrating trying to reach the surgery by phone. The practice advises calling back at specific times, but when attempting to do so, the line is often busy or fails to connect. On..

This is an excellent practice! The team members are genuinely helpful, welcoming and conduct themselves professionally. I would strongly suggest this to others. Update: I consistently experience..

I have consistently struggled to reach the practice by telephone, and the staff interactions have been disappointing and lacking in compassion. Being registered at this surgery when I relocated for..

Requested an appointment and felt that the receptionist's response was dismissive and unprofessional, which was disappointing.

The team members are excellent and provide good care, however the facility would benefit from expansion as it currently feels overcrowded. Booking an appointment through the telephone system is..

I feel very fortunate to have been a patient at this surgery for over two decades since relocating to the area. Throughout my time as a registered patient, the entire team has consistently..

Over the past year or so, I have noticed a considerable improvement at the surgery in terms of how things are communicated and organised. It appears that someone has taken decisive action to..

Currently experiencing difficulty in securing an appointment.

Excellent overall service. The clinical team and reception staff demonstrated high levels of competence and professionalism throughout.