HC

Holly C. 4 years ago • From Google

Rating

Excellent

Receptionists answered immediately without any wait

What a breath of fresh air this surgery is! I've been with another practice all my life and through no fault of my own I was taken off their patients list. The receptionists at this practice have been so kind and so helpful from the word go. I called at 8am as instructed the day before and got straight through without having to wait on hold. Within a few minutes, a clinician had called me back. They were absolutely lovely, listened carefully while I explained everything, and I'm picking up my prescription this afternoon. I cannot believe how straightforward the whole process has been. It's made such a difference compared to my previous experience. I only wish I'd made this change sooner. With my old practice, I feel I'd still be waiting on the phone now, hours later. Thank you.

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